During the pandemic, there's perhaps been no other industry forced to adapt and adjust at as rapid of a pace as the healthcare industry.
With scores of complex processes, systems, and data to comb through, healthcare leaders turned to Lucidchart to help their teams collaborate, organize, and improve communication like never before. Let's take a closer look at several recent case studies in which companies like Cambia Health Solutions and Truitt Health utilized Lucidchart's tools to identify and implement innovative solutions to complex issues.
How a pediatrician uses Lucidchart
The quick onset of the pandemic forced healthcare workers to quickly develop and implement new processes during an uncertain and increasingly volatile time. For general pediatrician Eric Ong, that meant developing and distributing a clearly documented workflow so that his team had all the resources required to treat a patient with the correct course of action.
As pediatricians, Ong and his team were not accustomed to intubating patients, and information provided by nearby hospitals did not apply to Ong's smaller healthcare center. He knew he needed to adapt this lengthy workflow into a user-friendly deliverable for a team of nurses who might be working long hours and may not have had time to practice intubation simulations.
"We needed something where they can read it and get a pretty good idea of what they have to do, and do so safely without endangering themselves and other healthcare workers."
Ong set about creating a visual flowchart detailing the intubation process in Microsoft Word and PowerPoint before quickly giving up due to clunky formatting constraints. After stumbling upon Lucidchart while looking for more effective options, Ong got started and drew up his flowchart within an hour.
As processes became more familiar and refined, Ong used Lucidchart to adapt and hone his workflow, quickly adding and adjusting steps along the way. The result was a dynamic diagram detailing the intubation process that was accessible and practical to Ong and his team.
"The nurses who are worried about all this, look at the workflow and say, okay, we can do this," says Ong.
With this resource in hand, Ong shared his Lucidchart workflow with other regional centers, so they could adapt their process and use it when running their own intubation simulations.
"I've had feedback from a pediatrician at another center who said, 'There's a beautiful sense of relief from this work.' Which is huge," says Ong.
